LeadsCoda's AI answers guest inquiries from each property's own notes, writes your check-in text when the place is ready, and thanks guests at checkout with your review link.
Answers from each property's notes Door codes only for booked guests Review asks after checkout
How LeadsCoda runs a stay, from inquiry to checkout
Five steps, every stay: LeadsCoda answers the first question, follows the stay from booked to checked out, and asks for the review once your guest has left.
Step 1 · The inquiry
LeadsCoda's AI answers guests from that property's own notes
Every property keeps its own FAQ and house rules: pets, parking, the dock, the hot tub. When someone asks about a place, LeadsCoda's AI answers in seconds, in your voice, from that property's notes.
You choose whether LeadsCoda's AI sends its replies or drafts them for you to send.
Door codes and Wi-Fi passwords are kept apart from the FAQ, so someone who only asked is never told them.
Someone starts a booking inquiry and leaves? LeadsCoda follows up by email, and by text if they agreed to it, and pauses the moment they reply.
One property's notes, in LeadsCoda
Blue Ridge Lakehouse
FAQ / house rules (AI assistant uses this)
Dogs are welcome, up to two. Kayaks and life jackets are in the boathouse, and the dock is open May through October. No smoking anywhere on the property.
Anyone asking about this property can be told what is here. Keep door codes and Wi-Fi passwords in Check-in details below.
A guest asks, and LeadsCoda's AI answers
Hi! Is the lakehouse dog friendly? And can we use the kayaks?
Hi Dana, yes, dogs are welcome at Blue Ridge Lakehouse, up to two. The kayaks and life jackets are in the boathouse, and the dock is open May through October. Anything else I can help with?
Written by LeadsCoda's AI from this property's notes, in your voice.
Step 2 · The booking
LeadsCoda gives every stay its own page, from booked to checked out
Add the stay once it is booked, and LeadsCoda follows it through Booked, Ready for check-in, Checked in and Checked out. Share it with your guest, and they can follow it, and message you, from their own page.
Their page is one private link in your name, logo and colors, with nothing to download and no password to remember.
Keep the rental agreement and condition photos on the stay, and add a checkout photo at the end.
Add what you paid for cleaning, supplies or repairs, and the stay shows what it really made.
Nothing is shared with a guest until you turn sharing on for that stay.
Yes, the gravel drive fits two. Please keep the road clear. See you Friday!
Step 3 · Check-in day
When the place is ready, LeadsCoda's AI texts the check-in details
Each property keeps its check-in time, how to get in, the Wi-Fi, parking and anything else for arrival in its own Check-in details. Mark the stay Ready for check-in, and LeadsCoda's AI writes the text from them and sends it.
Every number and link in the text has to be in your notes, or LeadsCoda does not send it. A made-up door code never goes out.
Only a guest with a booked stay who agreed to texts gets one, once per stay, and never in your quiet hours.
Off until you switch it on, in case your booking software already sends one. Send it by hand from the stay whenever you like.
Check-in details, on the property in LeadsCoda
Check-in details
Only a guest with a booked stay gets these: in the check-in text LeadsCoda's AI sends, and in its answers to that guest. Never on your public pages, and never to someone just asking about the property.
Check-in time
4 PM
Checkout time
11 AM
How to get in
Front door keypad, code 4821. Press the lock button after.
Wi-Fi name
LakeHouse
Wi-Fi password
bluewater22
Parking
In the gravel drive, not on the road
Anything else for arrival
The hot tub cover stays on when it is not in use.
The text your guest gets
Your businessText message
Hi Dana, Blue Ridge Lakehouse is ready for you. Check-in is from 4 PM. The front door has a keypad: enter 4821, then press the lock button. The Wi-Fi is LakeHouse, password bluewater22. Please park in the gravel drive, not on the road. Checkout is 11 AM. Reply here with any questions.
Checked by LeadsCoda before it went: every number in it is in this property's check-in details.
Step 4 · During the stay
LeadsCoda answers from the place they booked, and flags what cannot wait
A guest asks for the Wi-Fi password at 10 at night. LeadsCoda's AI answers from the check-in details of the property they booked, even if they first asked about a different one.
No hot water, locked out, a door code that will not work: LeadsCoda marks the message Urgent, quotes the guest's own words, and alerts the LeadsCoda app on your phone.
Add the phrases your guests use, and LeadsCoda watches for those too.
When a question needs you, LeadsCoda's AI hands the conversation to you instead of guessing.
A question at 10 PM, answered from the stay they booked
What's the Wi-Fi password again?
Hi Dana, the Wi-Fi is LakeHouse and the password is bluewater22. Enjoy your evening!
Answered by LeadsCoda's AI from the check-in details of Dana's booked stay.
A message that cannot wait
Hi, there's no hot water in the shower this morning.
Flagged urgentMentioned “no hot water”
On your phone
LeadsCodanow
Urgent, Dana Ellis
Hi, there's no hot water in the shower this morning.
Step 5 · Checkout
At checkout, LeadsCoda thanks your guest and asks for the review
Mark the stay Checked out, and LeadsCoda's AI texts your guest a short thank-you in your voice, ending with your review link. With it on, LeadsCoda saves the review ask for checkout, so nobody is asked to review a stay they have not had yet.
The link is tracked, so a tap shows on the guest's timeline and on your Reviews page.
Asked for a review in the last 30 days? The thank-you goes without the link, so nobody is asked twice in a month.
Only to a guest who agreed to texts, never in your quiet hours, and off until you switch it on.
The text your guest gets
Your businessText message
Hi Dana, thank you for staying at Blue Ridge Lakehouse. We hope the lake was good to you and the drive home is easy. If you have a minute, a quick review would mean a lot: leadscoda.com/r/…
On the stay in LeadsCoda
Thank-you at checkout
Texted to Dana 2h ago.
Send again
Text every guest a thank-you and your review link when their stay is marked Checked out
On Dana's timeline
Clicked review link40m ago
Checkout thank-you sent2h ago
Where LeadsCoda's AI does the work for hosts
LeadsCoda's AI writes in the voice you approved, from the notes you keep on each property. For replies to guests, you choose whether it sends them or drafts them for you.
Answers guest inquiries in seconds, from each property's own FAQ and house rules
Writes the check-in text, and LeadsCoda will not send it if any number or link in it is not in your notes
Gives door codes and Wi-Fi only to a guest with a booked stay, from the property they booked
Writes the checkout thank-you, ending with your tracked review link
Screens every reply it writes for Fair Housing wording, and holds a flagged one for you instead of sending it
For long-term rentals, opens a maintenance request from a resident's repair text, marked Urgent when it cannot wait
LeadsCoda handles the rest of the rental business too
Long-term leases, the systems you already run on, and the weeks that need filling.
Long-term rentals
Leasing homes by the year? Choose Long-term rentals, and LeadsCoda speaks a landlord's language: showings, Leased, and maintenance Requests.
A resident texts about a leak, with a photo, and LeadsCoda's AI opens the request
No heat or a burst pipe is marked Urgent, with an alert to your phone
Press On my way, and a resident who agreed to texts is told who is coming
Bring in what you already run
LeadsCoda imports properties and guests from Hostfully, Hostaway, Guesty and Lodgify, and rentals and renters from Buildium and DoorLoop.
Tick the ones you want, and nothing comes in twice
Each booking lands on its property, with the guest's total when the app shares it
Nobody is texted or emailed: an import is never permission to message
Specials for the empty weeks
Write a last-minute special once, with its terms and last day, and LeadsCoda gives it its own page to share.
LeadsCoda drafts the ad for it in your voice
LeadsCoda's AI quotes it to guests who ask, until the day it ends
See how many people opened it, and who asked and who booked
LeadsCoda's Growth plan includes stays your guests can follow and all integrations. LeadsCoda's AI replies and check-in texts, and the customer portal with messages, come with every plan, and the free trial includes everything. Compare LeadsCoda plans →
LeadsCoda answers your guests while you get the place ready
Try LeadsCoda free and add your first property's notes today. No credit card needed.