LeadsCoda's AI answers booking inquiries from your own notes on each room, writes each guest's check-in text when their room is ready, and thanks them at checkout with your review link.
Inquiries answered from your room notes Check-in texts written from your details A thank-you and review link at checkout
Five steps, every week: LeadsCoda takes each guest from their first question to their review, and invites them back for the next stay.
Step 1 · The inquiry
LeadsCoda's AI answers booking questions from your own notes on each room
A guest asks about a room on your website chat, by text or by email. LeadsCoda's AI answers in seconds, in the voice you approved, from what you wrote about that room: the fireplace, breakfast, the pet policy, parking.
It only says what your notes say. Ask it something they do not cover, like whether your dates are open, and it tells the guest it will check, then hands the question to you.
Your website chat gets an answer at once, at any hour.
You choose whether it sends replies itself or drafts them for you to send.
Your website chat
Your businessWebsite chat
Is the fireplace in the King Suite working in November? And is breakfast included? We're hoping for Friday, Nov 20 to Sunday, Nov 22.
Yes. The King Suite's wood-burning fireplace is lit for you on request, and breakfast is included, served 8 to 10 on the porch. I'll check Nov 20 to 22 with the team and get right back to you.
Answered by LeadsCoda's AI
The notes it answered from
King Suite with Fireplace
Sleeps 2
FAQ and details (AI assistant uses this)
Wood-burning fireplace, lit for you on request.
Breakfast is included, 8 to 10 on the porch.
No pets in this room. Dogs are welcome in the garden rooms.
Free parking in the lot behind the inn.
Check-in details are kept apart. Only a guest with a booked stay gets these.
Whether the room is free is not in the notes, so LeadsCoda's AI said it would check, and sent your team an alert.
Step 2 · Their page
LeadsCoda gives every booked guest their own page with you
Add the guest's stay to LeadsCoda and share it. They follow it on one private link, in your name, logo and colors, with nothing to download and no password to remember.
Booked, Room ready, Checked in, Checked out: each step shows on their page as you mark it.
They message you there, and you answer from the same inbox as your texts and email.
When you reply, LeadsCoda lets them know by text if they agreed to texts, or else by email.
Their invoices, payments and documents are there too.
It's our anniversary that weekend. Any chance of an early check-in?
Your business
Happy anniversary! Early check-in is no problem. We'll text you the moment your room is ready.
Step 3 · Arrival day
When the room is ready, LeadsCoda's AI texts the guest how to check in
Mark the stay Room ready and LeadsCoda's AI writes the guest one text from that room's check-in details: the time, how to get in, the Wi-Fi and parking. Their questions after that are answered from the same room's notes.
Before it goes, LeadsCoda checks every number and link in it against your details. A code that is not in them stops the text, and the stay page says why.
Only to a guest who agreed to texts, never during your quiet hours, and once per stay. Send it again by hand whenever you like.
Door codes and Wi-Fi passwords never go to somebody who only asked about a room.
Off until you switch it on, in case your booking software already sends one.
The check-in details on the room
King Suite with Fireplace
Only a guest with a booked stay gets these.
Check-in time
3 PM
Checkout time
11 AM
How to get in
After 8 PM, use the side door, code 4417. Your key is in an envelope with your name at the front desk.
Wi-Fi name
InnGuest
Wi-Fi password
porchlight22
Parking
Free in the lot behind the inn.
Anything else for arrival
Breakfast is 8 to 10 on the porch.
The text LeadsCoda's AI writes from them
Your businessText message
Hi Dana, it's Your business. Your room is ready. Check-in is from 3 PM. After 8 PM, use the side door, code 4417. Your key is in an envelope with your name at the front desk. Wi-Fi: InnGuest, password porchlight22. Parking is free in the lot behind the inn. Reply here with any questions.
Before it went, LeadsCoda checked every number in it against the details above.
Step 4 · Checkout
At checkout, LeadsCoda thanks the guest and asks for the review
Mark the stay Checked out and LeadsCoda's AI texts the guest a short thank-you in your voice, ending with your review link. When they tap it, LeadsCoda shows it on their record and on your Reviews page.
With it on, LeadsCoda asks for the review at checkout instead of at booking, so nobody is asked about a stay they have not had.
A guest you asked in the last 30 days gets the thank-you without the link.
Only to a guest who agreed to texts, and once per stay.
The thank-you your guest gets
Your businessText message
Thank you for staying in the King Suite with Fireplace, Dana. We loved having you at Your business. If you have a minute, a quick review would mean a lot: leadscoda.com/r/…
On every stay, where you mark it
Check-in details
Send now
Text every guest their check-in details when their stay is marked Room ready
Thank-you at checkout
Send now
Text every guest a thank-you and your review link when their stay is marked Checked out
Both start off. Guests who never agreed to texts are skipped.
Step 5 · The return
LeadsCoda brings past guests back for the next stay
Send guests who've stayed a designed email from LeadsCoda, in your logo and colors. Put wine dinners, festival weekends and booking deadlines on LeadsCoda's calendar, and it reminds the guests you choose a week before and again the day before.
LeadsCoda starts you with three audiences: guests who've stayed, guests who asked and didn't book, and guests who haven't been back.
Publish an offer, like a midweek package, on its own page, and LeadsCoda counts who opens it, asks about it and books through it.
Only guests who agreed to hear from you get them. Anyone who unsubscribes or replies STOP is left out.
Your email to guests who've stayed
ToGuests who've stayed
SubjectCome back and stay again
Your business
Come back and stay again
Stay two weeknights this winter, and the third night is on us.
Midweek package · Through Feb 28
See the offer
Unsubscribe
The reminder your guests get
Your businessText message
Hi Dana, just a reminder that Holiday brunch at the inn is tomorrow at 10:30 AM. It is at our dining room. Reply STOP to opt out.
On your calendar
Holiday brunch at the inn
1 week before at 10:00 AMAn email
The day before at 10:00 AMA text, or email if they cannot get texts
Where LeadsCoda's AI does the typing
LeadsCoda's AI writes in the voice you approved, and only from what you gave it. For replies to guests, you choose whether it sends them or drafts them for you.
Answers booking inquiries in seconds, from each room's own notes
Answers your website chat at any hour, and hands you anything your notes do not cover
Writes each guest's check-in text from their room's details, and holds it back if a code or time is not in them
Thanks each guest at checkout in your voice, ending with your review link exactly as you set it
Knows your live offers, so a guest who asks about one hears its terms, not your regular rate
Writes the ad for each of your offers from the offer's own facts
LeadsCoda handles the rest of the front desk too
Weddings and groups, the phone after the desk closes, and the people who send you guests.
Weddings, retreats and groups
Room blocks, retreats and wedding weekends get a quote from LeadsCoda, with a deposit to hold the dates.
Then the invoice for the balance, with a link to pay
Card payments go straight into your own Stripe account
LeadsCoda takes no cut of what you charge
Calls after the desk closes
LeadsCoda's AI receptionist answers your phone from the same notes it answers texts from, and passes a call to your front desk when it needs a person.
After hours, a routine call can wait as a message
An emergency, like a guest locked out or no hot water, rings whoever is on call
Each morning, one email lists who is waiting for a call back
Referral partners
LeadsCoda gives the people who send you guests their own portal: travel agents, corporate accounts, event planners and concierges.
They send you a guest from it
They see where each one stands
They message you, and see any thank-you bonus you set
LeadsCoda's Growth plan includes stays your guests can follow on their own page, and the partner portal. LeadsCoda's AI answering inquiries, the check-in and checkout texts, guest messages, quotes, deposits and invoices come with every plan. The AI receptionist comes with Pro and is an add-on on Core and Growth. The free trial includes everything. Compare LeadsCoda plans →
LeadsCoda keeps up with your guests while you host them
Try LeadsCoda free and add your first room's notes and check-in details today. No credit card needed.